Do you know what to do when an investigator or federal agent knocks on your door? Do your staff know what to do? Is this a routine visit from the Medicare Site Visit Validation Contractor, the FBI, OIG, or an investigator from the licensing board. Help is on the way! The Red Envelope Policy
is a set of easy to customize documents for your practice to provide instructions on what to do when confronted with an investigative scenario. You are likely wondering why we call it the “Red Envelope Policy”. We are so glad you asked!
When an investigator walks in the front door of your office or clinic and presents a badge, a subpoena, a search warrant, civil investigative demand, or a written request for records, it is important to have a process in place to contact management or clinic owners, while at the same time cooperate with authorities.
When an investigation is at your front door, it is not the time for front office staff to be frantically looking for the policy manual, or instructions that invariably can’t be located while panic is setting in. If the front office staff is not available the investigators may look to speak with any staff that is available, which may include interruption of patient care. By having your policy on investigations readily available and accessible in a red envelope (or red folder) in the clinic’s front office, no one at your clinic will be wondering what to do, who to call, and what to say to the investigator. A red envelope will stand out, but better yet, your policy will stand out by instructing staff as to the procedures to follow, and assuring the investigator of your intent to cooperate.
Is your clinic prepared for a “knock on the door”, do your staff know what to do, and who to contact?